Danielle Said:

What case studies can I use if i needed information about?

We Answered:

I'm confused. Are you teaching customer service and need cases to use with the class, or are you interested in learning about customer service? Cases don't give information or identify anything (that is not their purpose), but they can encourage students to identify these needs or come up with such plans after they have learned about these things elsewhere. If you are looking for cases to help you teach these things and allow students to apply them, look at the website for ECCH (European Case Clearing House). They have case studies from all over the world, not just Europe, and you can pull up cases by subject matter.

Vera Said:

where can I find information on customer retention and case studies on the same subject?

We Answered:

Try mckinsey's website thru google search. U can become a premium member and get the best of the articles there.

Willie Said:

Where might I find customer service case studies to assess candidates for customer service manager job?

We Answered:

Just google "customer service job interview question." Case study doesn't seem to be the best term for what (I think) you are after. Lots of good links from the About link below.

Also check out "behavioral based interview questions", designed to understand someone's experience and decision making skills.