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Customer Service Case Studies

Gloria Said:

How can (local) government use customer relationship management to provide better service for their citizens?

We Answered:

there was an article in news.com about how this English software company called sagecrm was selling CRM to public housing authrorities so they can keep track of their landlords, their cases, their needs and their movements and also to use it for customer service a=nd managing the calls to the authority for repairs

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